CLIENT: Computer Generated Solutions, Canada

IT instruction requires long and often tedious transfer of factual information - in some cases 90 hours for certification.  Our challenge was not only make the interface more user-friendly and simplify navigation, but provide simulations to support hands-on experimentation available as a course feature.

CGS provided raw data which we cooperatively rewrote. Reengineering objectives, storyboarding, and screen interface, we synthesized a more 'friendly' appearance for retention/review and a less anxiety producing experience for technology learners.

RESULTS:
Significantly less drop-out rate, higher retention of content and more user satisfaction.  Course sales have improved as well because the sales team knows it can drive support for a valuable commodity with known outcomes.