CLIENT: Dearborn Financial Services - Kaplan Professional

A well-recognized publisher of print and online courseware in the financial sector was losing margin dollars resulting from inefficient staff tasking, internal dissent among groups and a work process far out of alignment with the need to timely deliver a quality line of product in a highly competitive environment.

We were asked by a former client, now with DBN, to reengineer the entire development process - course production, utilization of personnel and resources. WonderfulBrain, using one of our proprietary organizational development tools brought sanity and alignment to development, tasked individuals, built timeframes for work product and linked it to a process flow and MS Project document from which management could monitor tactical and strategic progress.

This document is one of many that explains a task(s) and locks it into the development flow.

RESULTS:
Efficient, effective and cogent process development has brought rational calm to the workplace - 30% of costs have been taken out of production and the entire production team equally felt a part of the redesign effort.