Original Research

In an effort to bring credibility to e-learning many firms continue to offer a variety of examples of ROI metrics.  Mathematical and financial models are used to some success, and training results demonstrating improvement to rate of work and quality and retention  are accepted as proof of training/learning impact.

Beyond the transfer of knowledge and skills however is the most salient of all measurements - changing of behaviors.  This often defined simply as "doing the right thing when no one is looking" to the ability to synthesize disparate information into a new whole.  Often, it just comes down to habit - can courseware either extinguish negative habits and establish positive ones.

In one of our projects we had occasion to wrestle with this problem.  This chart is a representation of a model for behavioral change as a result of dynamic and participatory e-learning. 
It is purposely unclear as it represents valuable intellectual property.

By the way, it has been demonstrated as an effective e-learning tool - in other words, it works.